At LEND AND LOAN LLC, we are dedicated to responsible lending practices designed to support our customers' financial well-being. We strive to provide fair, transparent, and supportive access to credit. Our approach to responsible lending includes the following principles:
1. Affordability Assessment
We evaluate each borrower's ability to repay before extending credit. This may include verification of income, employment, and existing financial obligations to ensure the loan is manageable.
2. Transparent Terms
Borrowers receive clear, complete details about their loan—including the Annual Percentage Rate (APR), fees, repayment schedule, and potential consequences of non-payment—before agreeing to the terms.
3. Fair and Equal Treatment
All applicants are treated fairly and without discrimination, regardless of race, gender, religion, national origin, or other protected status.
4. No Predatory Practices
We do not engage in lending practices that could harm borrowers, such as excessive fees or interest rates, or practices that encourage repeat borrowing beyond a customer’s means.
5. Customer Support
Our support team is available to help borrowers with questions or concerns throughout the loan process—from application through repayment.
6. Financial Education
We may offer resources to help borrowers understand credit, budgeting, and financial decision-making, to promote long-term financial health.
7. Ethical Collections
In cases of missed payments or loan default, we will pursue collections in a professional, lawful, and ethical manner, fully complying with applicable regulations.